Refund policy
Refunds are straightforward before personalized output generation. After a packet is generated or downloaded, refunds are limited to billing errors, duplicate charges, or unresolved technical failure.
Before personalized output
You may request a refund within 7 days if you have not generated, downloaded, printed, or otherwise accessed a personalized output.
After personalized output
After a personalized output has been generated, downloaded, printed, or accessed, the software fee is non-refundable except for duplicate charges, billing errors, or a material technical failure we cannot cure within a reasonable time.
Government and third-party fees
Government fees, taxes, penalties, interest, state fees, county fees, and third-party remittances are non-refundable once submitted or owed to the relevant third party.
The current MVP does not submit government filings or remit government fees for you.
Subscriptions
The current MVP is priced as a one-time software fee. If an annual subscription is offered later, the renewal price, renewal date, and cancellation terms must be shown before checkout.
Cancellation of a subscription stops future renewals; it does not automatically refund prior personalized outputs.
How to request a refund
Email contact [at] businesspropertydesk.com with the product name, payment email, approximate payment date, and a short description of the issue.